Offshore Outsourcing: What's Working, What's Not

"The globalization of services, as represented by the sustained growth of business process outsourcing (BPO), continues to thrive. In this special report prepared in collaboration with consulting firm A.T. Kearney, Knowledge@Wharton explores several emerging trends in the BPO landscape. Among them: new competitive models that BPO providers are using to drive growth; the shifting geography of BPO locations; and the challenges and risks that constitute life after BPO."