Ten Questions to Assess Your Customer Focus
"Keeping customer-focused can be difficult without some simple reminders to help us do so. Use the questions below to evaluate your company's service attitude.
1) Do we survey our customers to find out how satisfied they are with our products/services and ask for suggestions for improvements?
2) Do we survey our staff to find out how satisfied they are with the working environment and ask for their suggestions for improvement?"
For the other questions visit the Small Business CEO here.
